BotQNA1. Overview
BotQNA sells digital access to a watermark-free generated photo through Paddle checkout. Because the product is a custom AI-generated digital file that is delivered immediately after payment, refunds are limited and handled according to the rules below.
2. Before you pay
You can review a watermarked preview before unlocking the original. Please check the preview carefully, including identity consistency, crop, background, attire, expression, and whether the photo fits your intended use. A paid unlock means you are choosing that preview and requesting delivery of its watermark-free original.
3. Eligible refunds
A refund may be considered when payment was taken but the watermark-free original was not unlocked or delivered, the same order was accidentally charged more than once, a technical issue caused BotQNA to deliver the wrong file, or applicable consumer law requires a refund.
4. Non-refundable situations
Except where required by law, refunds are generally not provided after the watermark-free original has been unlocked, downloaded, emailed, or made available in your account; when you later decide not to use the photo; when a third-party authority, employer, website, passport office, embassy, or platform rejects the image; or when the result matches the preview you approved before payment.
5. Passport, visa, and official-document photos
Passport and visa presets are preparation aids, not official validation services. Requirements can change and acceptance decisions are made by the receiving authority. BotQNA cannot guarantee acceptance and does not provide refunds solely because an authority or platform rejects a generated photo.
6. How to request a refund
Contact support using the details below within 14 days of the payment. Include your account email, Paddle order or transaction ID, photo type, approximate payment time, and a short description of the issue. Do not send sensitive identity documents unless support specifically requests them.
7. Review and processing time
BotQNA will review account records, payment status, unlock status, delivery logs, and any supporting information. Approved refunds are submitted through Paddle and are normally returned to the original payment method. Bank and card processing times are controlled by the payment provider and financial institution.
8. Chargebacks and account status
Please contact BotQNA first so the issue can be reviewed quickly. Chargebacks, disputed payments, suspected abuse, or repeated refund requests may result in suspension of photo generation, downloads, or account access while the matter is reviewed.
9. Changes to this policy
This refund policy may be updated as BotQNA changes products, pricing, Paddle configuration, or legal requirements. The version posted on this page applies at the time of purchase unless mandatory law requires otherwise.